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How We Handle Your Personal Information

We built this policy so you know exactly what data we collect, why we collect it, and how we keep it secure. Every bKash, Nagad or Rocket transaction you make through your firestar account is covered here, along with your login details, device information…

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What This Privacy Policy Covers

firestar Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy applies to all information collected when you create an account, make deposits through bKash, Nagad or Rocket, place activity on the platform, or contact our support channels. We collect personal details you provide directly — your name, email, phone number and payment wallet

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ID — as well as technical data your device shares with us, such as IP address, browser type, operating system and session duration. We use this information to process your transactions, verify your identity during withdrawals, deliver communications you have opted into, and maintain the security
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of your account against unauthorised access. We do not sell your personal data to third parties for their own marketing. Where we share data with service partners — for example, payment processors that handle your bKash or Nagad transfers — those partners receive only the minimum
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information needed to complete the transaction. Your data may be stored on servers located outside Bangladesh; where that applies, we ensure protections consistent with this policy remain in place. Access to the platform and this policy depends on your local law and eligible regions. We retain
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your data only as long as your account is active or as required to meet legal obligations, after which it is securely deleted or anonymised. You can request a copy of the personal data we hold on you, ask us to correct inaccuracies, or request deletion
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by contacting our support team through the channels listed below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA PROTECTION PRACTICES

How We Secure and Manage Your Information

We take a layered approach to protecting the data you share with us. From the moment you enter your details at registration through every deposit and withdrawal, multiple safeguards work together to keep your information private and your account under your control.

Encrypted Transfers

All data moving between your device and our servers travels through SSL encryption. This applies equally to login credentials, bKash deposit confirmations, Nagad transfer details, and any personal documents you upload for account verification purposes.

Cookie Usage

We use cookies to remember your session, keep you logged in across pages, and understand how you navigate the lobby. You can control cookie preferences in your browser settings. We do not use tracking cookies to follow you across unrelated websites.

Account Security Layers

Your account is protected by your password and an OTP verification step sent to your registered mobile number. If we detect login attempts from an unfamiliar device or location, we trigger additional verification before granting access to your wallet or personal data.

Data Retention Rules

We keep your personal data for as long as your account remains active. After you close your account, we retain transaction records only where required by applicable law. Once that period ends, records are permanently deleted or stripped of identifying details.

Third-Party Sharing Limits

We share data with payment processors like bKash, Nagad and Rocket solely to complete your transactions. Game providers receive only anonymised session data. We never pass your personal details to advertisers or data brokers under any circumstances.

Your Right to Request Changes

You can ask us to correct, export or delete your personal information at any time. Submit the request through live chat or email, verify your identity with an OTP, and we process the change within a reasonable timeframe while keeping you updated on progress.

PRIVACY HELP

Reach Us About Your Data Rights

If you have questions about how we handle your personal information, or you want to exercise any of your data rights, our support team is ready to help. We aim to respond to privacy-related requests promptly and keep you informed throughout the process.

Live Chat Open a live chat session from any page on the platform. Ask about data access requests, correction of personal details, or how your bKash and Nagad wallet information is stored. Our agents handle privacy queries directly without redirecting you elsewhere.

Email Support Send a written privacy request to our support email. This channel works well when you need a formal record of your data enquiry, want to attach identity documents for verification, or prefer a detailed written response about how your Rocket payment records are kept.

Account Settings Log into your firestar account and head to the privacy section in settings. From there you can update communication preferences, toggle marketing opt-ins, review connected devices, and see which payment wallets are linked to your profile.

Common Questions About Your Data at firestar

Below are answers to the privacy questions our support team handles most often. If your specific concern is not covered here, reach out through live chat or email and we will address it directly.

We collect your full name, email address, mobile number and date of birth during registration. If you deposit via bKash, Nagad or Rocket, we also store the wallet identifier linked to that transaction so we can process future payments and verify withdrawals.

Your payment wallet ID is stored in encrypted form on our servers. We do not keep your wallet PIN or full transaction authentication codes. Only the reference needed to match deposits and withdrawals to your firestar account is retained.

Yes. Contact our support team through live chat or email, verify your identity with an OTP sent to your registered number, and we will compile a data export covering your profile, transaction history, login records and communication preferences.

Game providers receive anonymised session data so they can deliver content to your screen. They do not receive your name, email, phone number or wallet details. Your personal identity stays with us and is never passed to studios like Pragmatic Play or Evolution.

Once your account is closed, we retain transaction records only for the period required under applicable legal obligations. After that period expires, all remaining personal data is permanently deleted or anonymised so it can no longer be linked to you.

We use session cookies to keep you logged in and analytics cookies to understand how visitors move through the lobby. You can disable non-essential cookies through your browser settings. Disabling session cookies may require you to log in again each visit.

Open your account settings and edit fields like your name or email directly. For changes that affect payment processing — such as updating your linked Rocket wallet number — contact support through live chat so we can verify the update securely before applying it.

Your data may be processed on servers located outside Bangladesh to maintain platform performance and redundancy. Where this happens, the same protections described in this policy apply. Access and eligibility depend on your local law and eligible regions.

We notify you through your registered email and display a banner on the platform when material changes are made to this policy. We recommend reviewing the policy periodically. The date of the most recent update is always shown at the top of this page.

If we detect unauthorised access to personal data, we notify affected account holders through email and in-app messaging without unreasonable delay. We explain what data was involved, what steps we have taken, and what actions you should consider to protect your account.

How We Handle Your Personal Information

How We Secure and Manage Your Information

Encrypted Transfers

Cookie Usage

Account Security Layers

Data Retention Rules

Third-Party Sharing Limits

Your Right to Request Changes

Reach Us About Your Data Rights

Common Questions About Your Data at firestar

01 What personal data does firestar collect when I register?

02 How is my bKash or Nagad payment information stored?

03 Can I request a copy of all the data you hold about me?

04 Does firestar share my personal information with game providers?

05 How long do you keep my data after I close my account?

06 What cookies does the platform use and can I disable them?

07 How do I correct inaccurate information on my account?

08 Is my data transferred outside Bangladesh?

09 How will I know if this privacy policy changes?

10 What happens if there is a data breach affecting my account?

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