Reference

Terms Conditions That Govern Your firestar Account

These terms set out how your firestar account works — what you can do, what we expect from you, and how deposits through bKash, Nagad and Rocket are handled.

bKash, Nagad, Rocket coveredAccount use rulesWithdrawal conditionsEligibility by regionSupport contact paths
Browse the Lobby Read FAQ
firestar Terms Conditions That Govern Your firestar Account
HOW WE HANDLE ACCOUNTS

Account Security and Policy Practices at firestar

Account Data We Hold We store the details you provide at registration — name, mobile number and your linked payment wallet (bKash, Nagad or Rocket). We use this data only to operate your account, process transactions and verify identity when a withdrawal is requested. We do not sell your personal data to third parties.
Login and OTP Security Every login to your firestar account triggers an OTP sent to your registered mobile number. This one-time code expires quickly and cannot be reused. If you receive an OTP you did not request, contact our support team immediately through live chat so we can lock the account while we investigate.
Cookie Use on the Platform We use session cookies to keep your account signed in while you browse the lobby. Preference cookies remember your last-used payment method — so if you deposited via Nagad, that wallet shows first next time. You can clear these through your mobile browser settings at any time.
Wallet Verification Step Before your first withdrawal, we match the name on your firestar account to the registered name on your bKash, Nagad or Rocket wallet. This is a one-time check. If the names do not match, we pause the withdrawal and contact you through your registered number to resolve it.
How Long We Keep Records Account transaction records — deposits, withdrawals and game activity — are kept for as long as your account is open, plus the retention period required under applicable rules. If you close your account, we retain a minimal record for the required period and then delete the rest.
Requesting Changes to Your Account To update your registered mobile number or switch your linked payment wallet from one method to another, contact support through live chat or email. We ask for a short identity check before making changes — this protects you if someone else tries to alter your account details without your knowledge.
TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat If a clause in these terms is unclear or you want to flag a dispute about your account, open the live chat window inside your account dashboard. Our support team handles terms-related queries directly through chat and aims to respond without making you wait.
Email Support For written records — especially useful when you are raising a formal terms dispute or requesting a change to your account details — send your query to our support address. Include your registered bKash, Nagad or Rocket number so we can locate your account quickly.
Account Help Centre The help section inside your firestar account covers common terms questions: withdrawal holds, account verification steps, wallet linking for bKash or Nagad, and what happens if your account is flagged. Check there first before raising a formal contact.

Common Questions About firestar Terms & Conditions

Yes. The moment your firestar account registration is confirmed, these terms take effect. There is no separate activation step — creating the account means you have read and accepted the current version of the terms as published on this page.

We publish the updated version on this page and the effective date changes. If you continue using your account after the update, that counts as acceptance. For significant changes, we may also send a notification to your registered mobile number so you are not caught off guard.

Access depends on your local law and whether you are in a region we can serve. These terms do not override local legal restrictions. If your local rules restrict online casino platforms, those rules take priority. Check your eligibility before opening or continuing to use your account.

Yes. Section 4 of these terms covers wallet deposits in detail. Each transaction must come from a wallet registered in your own name. Third-party wallet deposits — sending from someone else's bKash or Nagad — are not allowed and may result in the deposit being held or returned.

A withdrawal can be held if the name on your account does not match the registered name on your bKash, Nagad or Rocket wallet, if your identity has not been verified yet, or if the transaction pattern on your account raises a flag during our review process. Support can clarify the specific reason.

No. Your account is strictly for personal use. Sharing your login credentials or letting another person operate your account breaches these terms. We may suspend accounts where we detect shared access, and any pending withdrawals may be paused until the account is reviewed.

Send your dispute in writing to our support email, including your registered mobile number and the specific clause or transaction you are disputing. We log all formal disputes and aim to respond with a clear position. You can also start via live chat if you want a faster initial response.

We hold your name, registered mobile number and linked payment wallet details — bKash, Nagad or Rocket. This data is used solely to run your account, process deposits and withdrawals, and verify your identity. We do not share or sell your data to outside parties for marketing.

Contact our support team through live chat or email and request the update. We run a short identity check before making any change to your registered mobile number or linked wallet. This step exists to prevent unauthorised changes — it protects your account, not just our records.

When you close your firestar account, we retain a minimal record of your transaction history for the period required under applicable rules. After that retention period, the data is deleted. You can ask our support team what data we hold at any point before or after account closure.

Related pages

firestar Bangladesh Roulette WildSpin Crash Limitless bKash FastMoney firestar Casino